以下是根据你的要求为 StarBJD 网站定制的 Shipping Policy（运输政策）：

Shipping Policy – StarBJD

Handling Time

After receiving your payment, please allow us some time to process and prepare your order for shipment.

In-stock Items

Processing time: 7 – 10 working days (excluding weekends and public holidays).

Pre-order Items

Processing time: 7 – 10 working days after the items arrive at our warehouse (excluding weekends and public holidays).

Production and Processing Time

  • Parts and Dolls: 4 – 5 months
    Note: For some brands or companies, production schedules may be beyond our control and could extend up to 6 months.
  • Outfits, Wigs, Accessories, etc.: 14 – 40 days
    Note: Some companies may require longer production times due to demand or customization processes.
  • Special Items and Character Dolls: 5 – 6 months
    Note: For highly detailed or limited edition character dolls, production time may extend up to 1 year due to the complex production process.

Courier Shipping Time

We mainly use EMS International Shipping for our deliveries.
Shipping time usually takes 2 – 3 weeks, depending on your location and the destination country’s customs process and local delivery efficiency.

Please note: Delivery time may vary during peak seasons, natural disasters, or customs delays.

Tracking and Order Updates

Once your package has been dispatched, we will provide you with a tracking number and a tracking link via email.
You can easily track your order status online.

Please note: Some tracking numbers may take 1–3 days to become active on the courier’s website.

Important Notes

  • We are not responsible for delays caused by customs inspections, local courier issues, or force majeure events (e.g., natural disasters, pandemics, strikes).
  • Shipping fees are non-refundable in case of returns, exchanges, or refused packages unless it’s our fault (such as wrong or damaged items).
  • For detailed return conditions, please check our Refund Policy.

For any shipping-related questions, feel free to contact our support team at:
📧 Email: service@starbjd.com